All Services
Below are our core service offerings, designed to highlight where we deliver the most value. If you don’t see exactly what you’re looking for, reach out, chances are we can help.
Systems Engineering & Support
Ongoing, day-to-day, engineering and operational support to maintain, enhance, and optimize your critical systems, data, and applications.
EMS, ADMS, OMS, and DERMS database design, configuration, and ongoing maintenance
ICCP mapping and external model integration across interconnected networks
Model validation and data integrity checks to ensure accuracy and system reliability
RTU point-to-point checkout, telemetry validation, and data verification
Database standardization and naming conventions
Operational displays (e.g., one-line diagrams, data tables, overviews)
Display design, migration, and enhancement
Situational awareness displays and visualization
Display standards and symbology development
Role-based display access and governance
EMS, ADMS, OMS, and DERMS configuration and system maintenance
Application-level user configuration, access control, and role management
Application assessment, integration, and custom solution design
Custom scripting and code development
Application troubleshooting, issue resolution, and ongoing support
Historian system configuration and maintenance
Support for high-speed historians and traditional databases (e.g., PI, CHRONUS, Archive, eDNA, Oracle, MongoDB, postgreSQL)
Historian data development, including SQL scripting, automation, and reporting
Historian monitoring, data integrity validation, and system health checks
Historical data performance optimization
Hands-on training and lab sessions
Systems and applications training for operators, engineers, and administrators
Advanced applications and modeling training
Training program development, curriculum design, and consulting
Documentation development and knowledge transfer
Software Upgrades & Projects
Project-based delivery of system upgrades, migrations, and new implementations across the full system lifecycle.
Requirements definition and project scoping
Project planning, design, and system configuration
Data flow and system integration design
Solution review and formal approval
Implementation readiness and project launch preparation
End-to-end project management across the full solution lifecycle
Resource planning and coordination, including budget forecasting and control
Project schedule development, status reporting, delivery tracking, and quality assurance
Risk and issue identification, assessment, and resolution
Stakeholder and vendor coordination to support clear communication and execution
Infrastructure and integration support, including servers, hardware, and network components required for deployment
OT/IT boundary and DMZ architecture support to enable secure system integrations
Application installation, configuration, and performance tuning
External system integration, including connections to historians, EMS, ADMS, OMS, MMS, GIS, and third-party platforms
System expansion and enhancement, including implementation of additional environments (e.g., PDS, OTS)
Test planning, including development of test strategies, scenarios, and execution plans
QA testing and system validation, including Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), User Acceptance Testing (UAT), and Application Verification Testing (AVT)
Validation and cutover documentation, including audit-ready records and supporting evidence
Cutover planning and execution, including go-live coordination and transition to Production environments
Post-go-live stabilization and support to ensure system performance and issue resolution
Change management with structured tracking and impact assessment
System upgrades and version management with coordinated planning and execution
Patch management and deployment, including monitoring, testing, and controlled release of system updates
Post-implementation support and continuous improvement focused on optimization and system performance
Ongoing system monitoring and maintenance to ensure performance and stability
Real-Time Operations & Support
Real-time operational support for critical OT systems, including monitoring, analysis, and response across Transmission, Distribution, and Generation environments.
Real-time Generation dispatch and Balancing Authority (BA) operations
Regional Coordinator (RC) and Balancing Authority (BA) coordination, communications, and interchange scheduling
Transmission outage coordination, switching, and tagging support
Deployment of NERC-certified system operators: Transmission Operator (TOP), Interchange Reliability Operator (IRO), and Distribution System Operators (DSO)
Operator training, simulation, and certification support
Real-time monitoring, alerting, and operational support across EMS, ADMS, and DERMS
ADMS checkout, load shedding validation, and outage management support
Network modeling and advanced application studies such as State Estimator (SE), Contingency Analysis (CA), and Power Flow (PF)
DERMS operations, coordination, and forecasting
Field telemetry monitoring and validation
Generation and Load Forecasting (e.g., day-ahead, real-time)
Real-time plant monitoring and reserve monitoring support
Automatic Generation Control (AGC) and Area Control Error (ACE) monitoring with NERC performance support
Renewable (e.g., wind, solar, battery) dispatch curtailment and control
Generator tuning and performance
Alarm and event management, including configuration, monitoring, and operational response
Incident response and investigation support for real-time operational issues
Problem debugging and troubleshooting, including log review and analysis
Event analysis and root cause investigation with lessons-learned development
Historical Data Replay (HDR) and disturbance analysis for reconstruction of system events
Establish or strengthen a NERC CIP compliance program, including registration support and regulatory guidance
Assessment of existing compliance programs and identify gaps against regulatory requirements
Audit preparation through audit readiness support and mock audit execution
Operational documentation development and logging aligned with Emergency Operations (EOP), Personnel Performance (PER), Transmission Operations (TOP), and Balancing (BAL) standards
Monitoring procedure execution and evolving regulatory changes to support ongoing compliance strategy, reporting, and planning
System Review & Security
Assessment and optimization of enterprise IT systems and infrastructure to support performance, scalability, and regulatory compliance.
System health checks to evaluate performance, configuration, and overall system stability
Availability and resilience assessments to identify risks and improve system uptime
Optimization and perfomance tuning to improve system efficiency and reliability
Backup and restoration planning to support data and configuration recovery
Disaster recovery planning and execution, including drills and validation of full system restoration
Analysis of existing IT systems (e.g., Power BI, Tableau, Looker) and data flows to define requirements and support system improvements
IT systems interface development and data integration across platforms (e.g., PI System, enterprise applications, and third-party tools)
Data transformation and reporting automation to streamline workflows and improve data accessibility
Business intelligence and performance reporting solutions, including dashboards and data visualization (e.g., Power BI, Tableau, Looker)
Operational reporting and performance metric development for informed decision-making
Cybersecurity assessments to evaluate risk exposure and alignment with applicable security standards
Penetration testing to identiy and assess system vulnerabilities
System hardening and security reviews to strengthen configurations and reduce potential points of entry
Security audits and compliance support to ensure regulatory alignment
Compliance documentation and evidence development to maintain audit-ready security records
Network and data center infrastructure support
Cloud and hybrid architecture design and support for scalable and secure systems
Infrastructure procurement advisory for hardware and software selection
Server virtualization and Virtual Machine (VM) lifecycle management, including maintenance and migration
Capacity planning and performance optimization to support system demand
Infrastructure management and lifecycle support, including patching, maintenance, and monitoring
Project-based or long-term Virtual Machine (VM) hosting
Secure environment access and connectivity management for hosted systems
Test environment hosting for system build, testing, and validation without impacting Production operations
Scalable compute, storage, and memory resources to support changing project and system demands
Have more questions?
Don’t hesitate to leave us a message and one of our team members will get back to you as soon as possible!